Service
Desk

Change & Problem
Management

Configuration
Management

Knowledge
Management

Best Practices/
ITIL

How Much Will I Save?

Implementing Service Desk Express provides tangible cost savings that have an impact on your bottom line. Complete the survey below and we'll send you an ROI report you can use as part of your service management planning.


ROI Calculator

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Cost of a Self-Help Resolution
Estimated cost to process and resolve a self-help ticket.
Industry analysts estimate this cost is approximately $11.

Cost of a Level 1 Service Call
Industry analysts have estimated this cost to be approximately $30.

Cost of a Level 2 Service Call
Industry analysts have estimated this cost to be approximately $50.

Cost of a Level 3 Service Call
Industry analysts have estimated this cost to be approximately $100.

Percentage of Calls Reduced by Self-Help
Estimated percentage of calls eliminated by the use of self-service capabilities and/or automation.
Industry analysts estimate that 15-40 percent calls can be reduced through self-help.

Percentage of Calls Reduced Due to Using a Knowledge Base
Estimated percentage of requests that can be resolved at Level 1 before and after implementing a service solution.
Industry analysts estimate 65-80 percent.

Percentage of Calls Resolved by Level 1
Estimated percentage of requests that can be resolved at Level 1 before and after implementing a service solution. Industry analysts estimate 65-80 percent.

Percentage of Calls Resolved by Level 2
Estimated percentage of requests that can be resolved at Level 2 before and after implementing a service solution.
Industry analysts estimate 15-25 percent.