Integration Services

Seamless integration of your service desk solution with your existing technology, systems and processes.
We make it work for you!
 
 
A complete Service Management solution today requires for your Service Desk to be integrated with other critical systems. It is imperative to have a solution that has the ability to pass data between many systems and an integration partner that has experience planning and optimizing your service management solution. Service Desk Express’ Integration Engine helps speed your integration and ensure operability across all platforms.

With Progressive Service Management you can count on a seamless integration your existing infrastructure. Our professional services team has a minimum of five years experience implementing BMC Service Desk technologies and hundreds of successful client engagements under their belts. With PSM Integration Services, you can rest assured that your service desk investment will be up and running in a timely factor, seamlessly integrated with your current technology, and optimized to align you’re your business needs.

Sample List of Technologies PSM Can Integrate with Service Desk for you.

Microsoft SMS
Microsoft MOM
Microsoft Project
Microsoft Active Directory
BMC Configuration Manager Express
BMC Performance Manager
LANDesk
WhatsUp Gold
PeopleSoft

Services Overview

Progressive Service Management Professional Services delivers these important benefits:
  • Reduced implementation time
  • Greater integration and optimization of service management products
  • Further adoption of service management best practices
  • Better management of scarce resources
  • Added value today and in the future, by delivering service improvements faster and less expensively
  • Reduced risk of failure, due to a proven process framework